Important COVID-19 Updates

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06/02/20
 

IMT continues to monitor COVID-19 status around our six state writing territories. You remain top of mind. It is our hope that you are finding peace among the crisis. While the uncertainties are still around us, we continue to take positive steps towards returning to our new normal.

IMT Employee Status
We continue to operate with alternative work arrangements for all employees. In addition, all non-essential business travel continues to be suspended. We have an exceptional group of employees who have taken the transition into work from home in stride. 

The IMT Claim Department continues to adjust claims when called upon. We have improved our virtual inspection capabilities to reduce the need for face-to-face interactions in certain scenarios. The entire Claim staff continues to distance themselves when making visits, including restriction of tools and equipment to their own only. Should an interior inspection be needed, the adjuster is communicating their arrival time and asking the property owner to have interior doors open and lights on to minimize contact. This approach will continue until further notice.

The IMT Loss Control Department continues to inspect locations. Similar to the Claim Department, all Loss Control Representatives continue to distance themselves making visits and minimize their contact with policyholders. In addition, the Loss Control Department has utilized virtual inspection technology as well.

A phased approach, complete with the proper safety measures and equipment, is planned for a future return to the Home Office, along with all field positions. A small percentage of employees will be allowed in the Home Office in each Phase. We truly appreciate your patience as we all navigate this together. Please do not hesitate to contact our office at 800-274-3531 or your local IMT Agent if we can be of assistance.

04/17/20

Policyholder Assistance Update: As previously communicated below, IMT Insurance is pleased to announce personal auto base rate reductions for policyholders have been approved by Insurance Departments in all six of our writing states! The rate reductions will be applied to personal auto policies for the next 12 months from the effective date shown below:

StateEffective DateWhen will renewals begin seeing this?
IllinoisJune 1, 202030 days prior to effective date – May 2, 2020
IowaMay 22, 202030 days prior to effective date – April 22, 2020
MinnesotaJune 21, 202065 days prior to effective date – April 17, 2020
NebraskaMay 22, 202030 days prior to effective date – April 22, 2020
South DakotaMay 22, 202030 days prior to effective date – April 22, 2020
WisconsinJune 21, 202065 days prior to effective date – April 17, 2020

In addition, IMT withdrew previously approved homeowners base rate increases across all states. Assuming all of our policies renew, this would result in an annual premium reduction of nearly $5 million for our policyholders. Unlike a one-time refund, these rate change decisions will have a lasting and permanent effect going forward. 

Thank you for your loyalty to IMT Insurance. We are here for you during these unprecedented times.

04/10/20

Policyholder Assistance Update: As many of our agents and policyholders are experiencing the effects of the COVID-19 pandemic, we know that you are getting information overload. Most likely, you and your families are experiencing additional stress and having concerns about the uncertainties of when and how things will return to what we knew as ‘normal’. We are, too. At IMT, our employees pride ourselves on living, working and volunteering in the same communities that you are in. We are having the same worries as you and we want to help.

IMT is a 136 year-old mutual insurance company. We are not here for the short-term fix. We have, and will always, base our decisions on the best, long-term interest of our policyholders. We are committed to providing support and financial relief to our policyholders the IMT Way.

After careful consideration on how we could create the largest financial impact, instead of a small one-time refund, we have decided to reduce our personal auto premium base rates upon your next renewal and withdraw previously approved homeowners base rate increases across all states. Assuming all of our policies renew, this would result in an annual premium reduction of nearly $5 million for our policyholders. We are working with the Insurance Departments in all six of our writing states to approve these base rate changes as quickly as possible. Unlike a one-time refund, these rate change decisions will have a lasting and permanent effect going forward.  

We understand that life is not easy right now. We hope our decisions will financially assist our policyholders through these difficult times and they remain worry free for years to come.

If you are an IMT Policyholder, have been affected by recent COVID-19 events, and are unable to make a premium payment, please contact your IMT Agent to discuss payment options.

We appreciate your patience as we continue to navigate this fluid situation together. We can assure you we are here for you as your trusted Midwest insurance carrier. IMT Insurance continues to operate with a strong balance sheet, as indicated with A.M. Best's Rating of "A" (Excellent) for both IMT Insurance Company and Wadena Insurance Company. Amidst this pandemic, we are positioned to meet ongoing insurance obligations.

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As a reminder, IMT Insurance offers the following tools to policyholders:

Access and/or pay your policy online

My Policy+:  Access your IMT policy 24/7 via My Policy+.  Don't have a My Policy+ account?  No problem!  Click 'Create Account' to get setup. 

One-Time Payment: Make a one-time payment to your policy.

- Worry Free App: Access your policy, contact your agency, and pay your bill!  iOS | Android

- Pay by Mail: P.O. Box 402001, Des Moines, IA 50940-2001

- Call your local IMT Agent

To report a claim, please follow the steps listed below:

  1. Contact your local IMT Agent
  2. If your Agent is unavailable, please call 800-274-3531. We are available 24 hours a day, 7 days a week.
  3. Worry Free App: Limited types of claims can be reported through the app iOSAndroid 

04/08/20

Policyholder Assistance: IMT continues to monitor the COVID-19 outbreak, and is continually thinking about all of our agents and policyholders. As a mutual insurance company, we evaluate our decisions based upon the best, long-term interest of our policyholders. We are currently investigating options to assist our policyholders and intend to notify you as soon as a resolution has been determined.

 

03/25/20

IMT Insurance has extended the alternative work arrangements for all IMT offices indefinitely effective March 25, 2020. While the conditions around us continue to change, we can assure you that we are here for you. Please contact your local IMT Agent or our office if we can be of assistance. 

03/20/20

IMT Insurance extends our sympathy to those affected by the COVID-19 Pandemic.  The economic impact could be significant, particularly on small businesses and those in the travel, food and beverage, and related industries. 

If you are an IMT Policyholder, have been affected by recent COVID-19 events, and are unable to make a premium payment, please contact your IMT Agent to discuss payment options.

We continue to monitor federal legislation and state regulatory activity related to these issues.

IMT Insurance continues to operate with a strong balance sheet, as indicated with A.M. Best's Rating of "A" (Excellent) for both IMT Insurance Company and Wadena Insurance Company. Amidst this pandemic, we are positioned to meet ongoing insurance obligations. 

If you have any questions related to COVID-19 and your policy, please contact your local IMT Agent. Your patience is appreciated as we continue to navigate this fluid situation. 
____________________________________________________________________________

As a reminder, IMT Insurance offers the following tools to policyholders:

Access and/or pay your policy online

- My Policy+:  Access your IMT policy 24/7 via My Policy+.  Don't have a My Policy+ account?  No problem!  Click 'Create Account' to get setup. 

- One-Time Payment: Make a one-time payment to your policy.

- Worry Free App: Access your policy, contact your agency, and pay your bill!  iOS | Android
 

- Pay by Mail: P.O. Box 402001, Des Moines, IA 50940-2001

- Call your local IMT Agent

To report a claim, please follow the steps listed below:

1. Contact your local IMT Agent

2. If your Agent is unavailable, please call 800-274-3531. We are available 24 hours a day, 7 days a week.

3. Worry Free App: Limited types of claims can be reported through the app iOS | Android 

 

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03/16/20

IMT Implements COVID-19 Response Plan

IMT Insurance has been actively monitoring the COVID-19 for the past several weeks.  As a result, we are currently deploying a Social Distancing response plan. This plan is designed to maintain business continuity and decrease the risk of exposure to our employees, agents, mutuals, policyholders, partners, and surrounding communities.  The safety and well-being of these parties is our utmost concern.

While the conditions are changing quickly during this unparalleled event, we can assure you that business will proceed as usual.  However, we wanted to make you aware of the following implemented guidelines aimed to do our part to help mitigate the potential spread of the virus:

  • Effective Immediately:
    • No outside visitors will be permitted at any IMT office.
    • All non-essential business travel has been suspended for IMT employees. This includes our Territory Managers ceasing face-to-face meetings through April 10th. The IMT Claims and Loss Control departments will continue to operate as usual, being mindful of their in-person exposure.
  • Alternative Work Arrangements:
    • All IMT offices will temporarily begin operating with alternative work arrangements beginning Monday, March 16th through Friday, April 3rd

We appreciate your patience and understanding during this unprecedented time.

Copyright 2025 IMT Insurance


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Is Your Heating System & Fireplace Ready For Winter?

When it’s cold outside, you need to keep your home warm and toasty, but you also want to keep it safe. Heaters, fireplaces, and other methods of warmth can also create fire hazards. While fireplaces may be designed to contain fire, they still require caution and regular maintenance to effectively manage flames, embers and smoke. 

Here are some tips to make sure you are keeping your home safe this winter: 

  • Test your smoke alarms on a consistent basis and keep fire extinguishers handy.  
  • Sweep dust bunnies regularly.
  • Place your heater a minimum of three feet from all flammable items.
  • Make sure candles are kept away from flammable objects.
  • Use the 1:1 rule — only plug one heating appliance into an electrical outlet at a time.
  • Unplug appliances and completely put out fires in the fireplace before you leave the room or your home.
  • Have fuel tanks filled and maintained throughout the season.
  • Use a fireplace screen to prevent hot embers from flying out and catching your possessions on fire.
  • Service wood-burning or pellet stoves according to the manufacturer’s instructions.

Winter Weather Maintenance Practices for Your Home

Along with fire prevention, homeowners should perform winter maintenance to keep temperatures inside the house warm when it is cold outside.

  • Do not set the heater lower than 55 degrees, as the temperature inside the walls where water piping is located is colder than in living spaces. Also, keep doors open within the house to maintain an even temperature throughout.
  • Prevent drafts and heat loss by adding weather stripping around doors and caulking windows. Install storm windows, if appropriate.
  • Check for water leaks and make repairs, if needed. If a water pipe is exposed in an unheated area, such as a garage or crawl space, wrap the pipe in UL-listed heat tape; use only thermostatically controlled heat tape on plastic piping.
  • Learn where water pipes are located and know how to shut off the water supply in the event of an emergency to prevent damage.
  • Clean out your dryer lint trap or lint screen after EVERY use. It takes only a couple of seconds and can help stop a potential fire before it ever becomes a significant risk factor. Debris that builds up in the lint trap can catch fire when exposed to the appliance’s heat settings.

Winter is prime time for house fires, with more deaths occurring in December through March than any other time of the year. Develop an exit strategy with your household and run practice drills with your family to help avoid preventable tragedy. 

Related: Creating a Fire Escape Plan

With knowledge of the most common fire risks, our tips for fire prevention and a strong emergency response plan in place, you and your loved ones will be well equipped to protect yourselves and your home.

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Our Guide To Understanding Your Auto Insurance Policy

An auto insurance policy, like most legal contracts, includes various provisions and stipulations that can become confusing. This guide will share common coverages in a policy, including basic information about personal auto insurance. Be sure to review your individual policy for specific details on your coverages, terms, limits, conditions, and exclusions. We recommend finding your local independent insurance agent, who can help you navigate purchasing a policy based on your unique needs in addition to providing you information about coverage and pricing options.

What’s Included in an Auto Insurance Policy?

Auto insurance protects you and your vehicle. It provides financial and liability security for any auto-related damages, injuries, or losses. It can protect you, your passengers, pedestrians, and your automobile. In most states, to drive on the road you are required to have auto insurance. Basic coverages with auto insurance include:

  • Liability
  • Medical Payments
  • Personal Injury Protection (PIP) or No-Fault
  • Physical Damage 

Liability Coverage

Personal auto liability coverage pays others for damages and injuries you become legally responsible for because of a covered auto accident. This section of the policy is comprised of both bodily injury coverage and property damage coverage. Bodily injury includes medical bills, loss of income, or pain and suffering. Property damage generally involves damage to someone else’s auto, but it would also include a building, or any other property damaged in an auto accident.

Most states require mandatory liability insurance on motor vehicles. Your liability coverage will apply up to the limit of liability that you have selected. Certain items such as legal fees and defense costs will be paid in addition to your limit of liability. Remember that you will be held responsible for your obligations arising from a covered auto accident that exceed your limit of liability coverage.

The limit for bodily injury coverage is generally a split limit while property damage liability is generally a single limit. When you see $100/$300 for bodily injury coverage, this means that you have up to $100,000 of coverage for each person injured in an auto accident and the maximum amount of coverage for bodily injury arising from any one auto accident is $300,000. When you see $100 for property damage coverage, this means that you have up to $100,000 of coverage for damage to property arising from an auto accident.

Medical Payments Coverage

Medical payments coverage pays for reasonable medical expenses you and members of your immediate family sustain while in your vehicle or in someone else’s vehicle. It also applies to you and members of your immediate family if struck by a motor vehicle as a pedestrian. Finally, any person injured while occupying your covered auto is provided medical payments coverage.

This coverage is limited to medical treatment received within the first three years after the accident. A common limit of coverage for medical payments is $5,000 per person, but various limits of coverage are available. Each individual eligible for coverage can receive up to the full limit of coverage per accident regardless of the number of people injured in the accident.

Personal Injury Protection (PIP) or No-Fault Coverage

This coverage pays you back for expenses resulting from injuries sustained in an accident. The expenses may include your medical costs, wage loss, replacement services, and in the event of death, funeral expenses. This coverage is only available in no-fault insurance states such as Minnesota.

Physical Damage Coverage

Physical damage coverage compensates for damage to a covered auto and to certain non-owned autos. This includes collision and other than collision coverage (also known as comprehensive coverage).

Related: Overview of Rental Car & Auto Insurance

Who Should be Listed on Your Insurance Policy?

Everyone in your household that is licensed should be a listed driver. This includes both family members and non-relatives. A newly licensed teenager should be added on your insurance policy immediately. Giving consent for your teen to obtain a license makes you legally responsible for the young driver. The insurance company also requires they be listed drivers, so contact your agent to add them to your policy. A newly licensed permitted driver who has the ability to drive without a parent or guardian (such as a school permit) is also required to be listed on your policy once the permit or license has been issued.

If a licensed driver is not listed, expect the insurance company to ask about them. Insurers obtain reports that list potentially undisclosed drivers. Anyone driving your vehicle on a regular basis that are not a household member could have a gap in coverage. This should be discussed with your agent to make sure that driver is covered properly.

What Additional Personal Auto Insurance Coverage Options are Available?

Depending on your unique auto insurance needs, your independent insurance agent could recommend your policy includes coverage for additional scenarios or circumstances.

Uninsured / Underinsured Motorists Coverage

Uninsured motorists coverage and underinsured motorists coverage are two separate coverages that provide you, members of your immediate family, and occupants of your vehicle with bodily injury coverage arising from a covered accident caused by a vehicle that maintains no insurance or has insufficient limits of liability to compensate for the injuries sustained. Both coverages compensate for bodily injury which includes medical bills, loss of income, and pain and suffering. These coverages do not help you to pay for the damage sustained to your motor vehicle or other property.

Most people maintain the same limit of liability for uninsured motorists and underinsured motorists coverage as they carry for their bodily injury coverage. Generally, the limit for both uninsured and underinsured motorists coverage is a split limit. When you see $100/$300 for uninsured motorists or underinsured motorists coverage, this means you have up to $100,000 of coverage for each person injured in an auto accident and the maximum amount of coverage arising from any one auto accident is $300,000.

Coverage for Damage to Your Auto

This section of the policy is often referred to as the physical damage section and includes both comprehensive and collision coverages. These two coverages provide reimbursement for the lesser of the cost to repair the vehicle or the full value of the vehicle. In addition to an insured vehicle, in some circumstances these coverages will also apply to a non-owned vehicle.

Comprehensive coverage, also referred to as other than collision coverage, includes damage to your covered vehicle caused by flood, fire, theft, hail, wind, vandalism, falling objects, contact with animals, or breakage of glass. Collision coverage includes damage to your covered vehicle caused by it striking or being struck by another vehicle or object.

These coverages are not required unless your vehicle is financed or leased. You can purchase both comprehensive and collision coverage for a vehicle or only comprehensive coverage. You will need to select a deductible for each of these coverages, which represents the amount of any loss you are willing to pay out of your own pocket before the insurance policy pays the remaining amount of a covered loss. By selecting a higher deductible, you will lower your policy premium but you will also be responsible to pay more money in the event of a loss.

Towing and Labor Coverage

This optional coverage will provide you with towing and labor costs you incur each time your insured vehicle or in some circumstances a non-owned vehicle is disabled. The disablement might occur for a variety of reasons such as mechanical or electrical breakdown, dead battery, flat tire, locking the keys in your vehicle, or running out of gas. This coverage is only available for vehicles that maintain comprehensive and collision coverage. You will be required to select a limit of coverage per disablement.

Transportation Expense Coverage

If you maintain both comprehensive and collision coverage on your vehicle, you will automatically receive up to $20 per day for the cost of renting a vehicle if your vehicle is temporarily disabled from a covered comprehensive or collision loss. This coverage is payable for no more than a thirty-day period. You may elect to increase the per day limit associated with this coverage to $30, $40, or $50.

Auto Loan/Lease Coverage

Leased or financed vehicles with both comprehensive and collision coverage may elect to add auto loan or lease coverage. In the event of a total loss, your comprehensive or collision coverage will pay you for the full value of your vehicle and this coverage will pay you for the difference between the full value of your vehicle and the amount remaining owed to the bank, financing or leasing company.

Trip Interruption Coverage

This optional coverage is available for vehicles that maintain both comprehensive and collision coverages. In the event your insured vehicle is disabled more than 100 miles from home for more than a 24-hour period, you will be reimbursed for reasonable meals, lodging, and transportation expenses incurred up to $600.

Uninsured Motorists Physical Damage Coverage

This optional coverage is available for vehicles that maintain uninsured motorists coverage, but no collision coverage. In the event your vehicle is damaged by an uninsured motor vehicle, you will be reimbursed for the lesser of the cost to repair your vehicle or the full value of your vehicle. The maximum amount payable to you through this coverage is $15,000 and an automatic $250 deductible applies. This coverage is not available on our Nebraska policies.

The Personal Auto Insurance policies we offer include coverages that some other carriers charge as separate add-ons, including identity recovery, rental car coverage and roadside assistance. To learn more about our offerings, explore our Personal Auto Insurance information. 

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Overview Of Rental Car & Auto Insurance

The reasons to rent a vehicle are many, including during a vacation, enjoying a road trip, needing a temporary replacement, or trying a different type of automobile. So, when you are renting a car, how do you know what insurance you need? 

Is Your Policy with IMT? Your Rental Might Be Covered!

For those who own a vehicle and have private passenger automobile insurance, there is strong agreement that accepting the liability and medical protection offered by the rental car provider only serves to duplicate the protection already provided by a personally owned auto insurance policy. As long as you have “Other than Collision” (Comprehensive) or Collision coverage on one vehicle on your policy then your rental car is covered by IMT. In the event of a loss the deductible is waived and IMT agrees to pay the full “loss of use” for the rental vehicle.

The rental car coverage extends to the policy territory which includes the United States and its territories or possessions, Puerto Rico, and Canada. Rental cars on a Minnesota policy are always covered as long as you have liability coverage on your vehicle. Minnesota does not require comprehensive or collision coverage.

For Wadena Personal Auto policyholders, purchasing coverage from the rental car company may not be necessary. If at least one vehicle on your policy carries either “Other than Collision” or “Collision” Coverage, we will pay all reasonable expenses you incur resulting from a covered accident or other covered loss to a car that you rent from a commercial rental car agency.  Specifically, this coverage enhances your current rental car coverage by waiving your applicable deductible as well as agreeing to pay the rental car agency for their full “loss of use” and any reduction or diminution of value in the rental car.

What Coverage Should You Include with Your Rental Vehicle?

When you work with a rental car company, it’s important to know that they do not sell insurance. Instead, they offer to waive costs incurred after a theft, collision, or other damage to the vehicle they make available for rent. Typically, the basic coverage options include collision, liability, medical, and personal effects. If you do not currently have a vehicle (and therefore don’t hold personal auto insurance) you must proceed with the greatest caution before declining the protection offered by the rental car provider.

Typical Options Offered by Rental Companies

  1. Collision Damage or Loss Damage Waiver
  2. Liability Coverage
  3. Medical Coverage
  4. Personal Effects Coverage

Unless care has been taken to purchase named nonowned automobile coverage, those renting a vehicle should always purchase liability protection from the rental car provider, at a minimum. If you have personal auto insurance on your own vehicle, these typically do not cover any “before-and-after” costs. These are the costs that arise when the value of a rental car becomes diminished after an accident. Your personal auto policy likely does not cover the “extra fees” mentioned when renting – the administrative expenses (or soft costs) from the rental car provider in the event of a loss like storage, claims adjustment expenses, and towing. 

What to Do Before Renting a Vehicle

Before you are making a reservation and the rental transaction is complete, there are some important questions to consider:

  • What are my risks?
  • What are the differences in the protection provided by each option?
  • Is any protection being duplicated?
  • Which coverage is primary?

As you embark on your vehicle rental adventure, we recommend you take your Vehicle ID Cards with you when you get into the rental. Make sure you list all drivers on the rental contract that may drive the vehicle. Remember to take photos of the vehicle prior to driving away with it. This would help you prove any existing damages that the rental car company may claim happened while you had the vehicle. At the conclusion of your rental period, take another set of photos in case there’s any question about the returning condition.

If you have any questions about your personal auto insurance policy, including what coverage is included, reach out to your Independent Insurance Agent for help.

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6 Tips To Protect Your Vehicle From Potholes This Winter

Freezing rain and fluctuating winter temperatures can leave roadways littered with potholes, causing vehicle damage and costly repairs for motorists! Potholes tend to form when moisture collects in small holes and cracks in the road surface. As temperatures rise and fall, the underground moisture expands and contracts. This results in broken up pavement, which is then continually impacted by the weight of passing cars.

Blown tires, dented rims, damaged wheels, dislodged wheel weights, displaced struts, dislocated shock absorbers and damaged exhaust systems are all costly common automotive issues. Other signs include misaligned steering systems and ruptured ball joints. 

How Can You Protect Your Vehicle From Winter's Potholes?

  1. AAA suggests making sure tires have enough tread and are properly inflated. To check the treat depth, insert a quarter into the treat groove with Washington's head down. The tread should cover part of Washington's head! If it doesn't, it's time to start looking for new tires!
  2. Keep an eye out for potholes when driving — stay focused on the road ahead and don't get distracted! If you need to swerve to avoid a pothole, make sure to check surrounding traffic to avoid causing a collision or endanger nearby pedestrians or cyclists.
  3. If a pothole cannot be avoided, reduce speed and check the rearview mirror before any abrupt breaking. Hitting a pothole at higher speeds increases the likelihood of damage to tires, wheels, and suspension components.
  4. A puddle of water can disguise a deep pothole. User care when driving through puddles and treat them as though they may be hiding potholes!
  5. Hitting a pothole can knock a vehicle's wheels out of alignment and affect the steering. If a vehicle pulls to the left or right, have the wheel alignment checked by a qualified technician.
  6. Any new or unusual noises or vibrations that appear after hitting a pothole should be inspected immediately by a certified technician. A hard pothole impact can dislodge wheel weights, damage a tire or wheel, and bend or even break break suspension components. 

Follow the steps above to help avoid and prevent potholes and keep your vehicle safe this year!